Privacy Policy

The website is owned and operated by R. Twining and Co. Ltd.

We recognise that many visitors to our site are concerned about the information they provide and how we treat this information. Because of this we adhere strictly to Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002, concerning the processing of personal data and the protection of privacy in the electronic communications sector, and the Data Protection Act.
Our Policy - Twinings respects your right to privacy. When you visit the site, we may collect information on two different levels about your visit: (1) statistical information, collected as you browse the site, and (2) personal information which you knowingly give to us. Parts of our Site may contain links to third-party Web sites for your convenience and information. When you access a non-Twinings Website, even one that may contain our company logo or subsidiary logos, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit. This Privacy Policy does not cover the information practices of those Websites linked to from our Site. These other sites may send their own cookies to users, collect data, or solicit personal information.

Statistical Information

In general this site service automatically gathers certain usage information such as the number and frequency of visitors to our website, very much like the television ratings that tell the networks how many people tune into the programmes. We only use such data in the aggregate. The collected data helps us to determine how much our consumers use parts of the site so that we can improve our site to assure that it is as appealing as we can make it for as many of you as possible. uses technology nick-named Cookies that tells us how and when the pages on our site are visited and by how many people. cookies do not collect personal identifiable information and we do not combine information collected through cookies with our personal identifiable information to tell us who you are or even what your screen name or email is.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Personal Information

Sometimes we may specifically ask for information about you when you sign up to use a service. We will need certain information such as name, address, Internet address, in order to provide the service to you. We may also use that information to let you know of additional products and services about which you may be interested. Any time after you register with us you may (a) opt out of receiving such communications by either e-mailing us your request or clicking on the link at the bottom of the e-mail alerts you may receive, and (b) update your contact and your personal information by notifying us of changes to the information previously given to us. We do not use nor disclose information about your individual visits to or information that you may give us such as your name and address or email address to any company that is not a subsidiary or parent company of Twinings, unless it is required by law, or unless you specifically authorise us to do so. We do not sell nor rent our list of customers to anyone. If we decide to change our privacy policy for, we shall post those changes here so that you will always know how we deal with any personal information that we gather, how we might use that information and whether we will disclose it to anyone. Regardless of any changes we make to our privacy policy, we will always use your Personal Information in accordance with the version of the policy in place at the time you provided your information, unless you give your express consent for us to do otherwise.


Like many companies, we use "cookie" technology on our web site. These cookies are small text-only strings that store information in the memory of your browser. There are several reasons we may use cookies.

Persistent Cookies. These cookies contain only a unique number, so when you log in they can tell us whether you've visited us before or if you are a new visitor. These cookies do not obtain any personal information about you or provide us with any way to contact you, and they do not extract any information from your computer. We do use cookies to help us identify site features in which you have the greatest interest, so that we can provide more of what you may want.

Session Cookies. These cookies are used to store information about your current visit to our site, such as if you have logged in successfully or if you have entered information into an electronic form. We use these cookies to personalise information and to help with on-line services. They can also provide us with a quick and convenient means of keeping site content fresh and relevant to your interests. Our server uses cookies to help with back-end interaction as well, which improves the utility of our site by being able to securely store any personal data that you have shared with us. These cookies are deleted the moment you close your browser window.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, there may be some features of our site that will not be available to you and some Web pages may not display properly.

Age Restrictions

In some instances it may not be possible to register for our services or products if you are under eighteen (18) years of age.

Contact us

If you have any questions about our Privacy Policy, or Your Privacy you can contact us as R.Twinings and Co. Ltd, South Way, Andover, Hants, SP10 5AQ. If you do not agree to these terms and conditions, do not use this site.